1. GENERAL
1.1 These Terms of Use (“Terms”) regulate the conditions for using the Bilance application and related services (“Services”) between you (“User”) and Bilance Technology OÜ, Estonia (“Provider” or “Bilance”).
1.2 By creating an account or using the Services, you confirm that you have read, understood, and agreed to these Terms. These Terms form a legally binding agreement between you and the Provider.
1.3 Personal data is processed in accordance with the Privacy Policy, which forms an integral part of these Terms.
2. DEFINITIONS
2.1 Application (App) – the software solution developed by the Provider, available on supported Apple iOS and Android devices.
2.2 Content – any data, information, text, financial entries, rules, or other material added by the User to the App.
2.3 Open Banking Provider – a licensed third-party account information service provider (AISP) under PSD2 that enables secure, read-only access to a User’s payment account information with the User’s explicit consent.
2.4 Services – the features provided through the Application that allow Users to track, analyse, and better understand their financial situation. Services may include free and premium features.
2.5 Premium Features – additional paid features accessible through subscription.
3. USING THE SERVICES
3.1 The User confirms that they are at least 18 years old and legally capable of entering into this agreement.
3.2 The Services are intended solely for personal, non-commercial use.
3.3 The User is responsible for ensuring that the Services meet their individual needs.
3.4 The User must immediately notify the Provider of unauthorised use of their account or any security breach.
3.5 The Provider may update or modify these Terms at any time. Users will be notified of material changes.
4. OPEN BANKING AND ACCOUNT SYNCHRONIZATION
4.1 To enable payment account synchronisation, the User must provide explicit consent through a secure consent flow.
4.2 When connecting a bank account:
Authentication takes place directly between the User, the bank, and the Open Banking Provider.
The Open Banking Provider retrieves account data and shares it with Bilance.
Bilance has read-only access only and cannot initiate payments or move funds.
Bilance does not store the User’s online banking credentials.
4.3 Access to bank data is subject to regulatory reauthorization requirements. Users may need to reauthorise access periodically (e.g., every 90 or 180 days) depending on their bank.
4.4 The User may revoke access to a connected bank account at any time through the App or via their bank.
4.5 The Services depend on third-party financial institutions and Open Banking Providers. Bilance is not responsible for data inaccuracies, interruptions, or delays caused by such third parties.
5. USER CONTENT
5.1 The User is solely responsible for the Content added to the App.
5.2 The User confirms that they have the right to use and submit the Content.
5.3 The Provider may store and process Content as necessary to provide the Services.
5.4 The Provider shall implement reasonable security measures to protect Content.
6. SUBSCRIPTIONS AND PAYMENTS
6.1 Certain Premium Features require a paid subscription.
6.2 Subscriptions are purchased and managed through the Apple App Store or the Google Play Store.
6.3 Billing, renewals, cancellations, and refunds are governed by the respective platform provider’s terms and policies.
6.4 The Provider does not process or store payment card information.
6.5 Subscriptions automatically renew unless cancelled in accordance with the platform provider’s policies.
6.6 The Provider may change subscription pricing. Price changes apply from the next billing cycle.
6.7 Please note that deleting the Application does not automatically cancel your subscription.
7. DISCLAIMER – NATURE OF THE SERVICES
7.1 The Services are provided for informational and personal financial management purposes only.
7.2 Bilance does not provide financial, investment, legal, tax, or accounting advice.
7.3 AI and Automated Analysis. The Services utilise artificial intelligence and automated algorithms to categorise transactions, generate financial summaries, and provide personalised insights.
No Guarantee of Accuracy: While the Provider strives for high accuracy, AI-generated content may occasionally misinterpret data, miscategorise transactions, or provide suggestions that are not applicable to your specific financial situation.
User Verification: You are responsible for reviewing and verifying the accuracy of all AI-generated labels, categories, and insights before relying on them for financial planning or tax purposes.
No Professional Advice: AI-generated content does not constitute financial, investment, or legal advice. Any reliance on such insights is at your own risk.
7.4 The User remains solely responsible for their financial decisions and actions.
8. JOINT USE AND SHARED FEATURES
8.1 Shared Access. Certain features may allow you to share your financial data with other Users (e.g., "Shared Finances” features). By inviting another User, you grant them permission to view and/or interact with the data you have shared.
8.2 Joint Liability. If you use the Services together with another User:
You are jointly and severally responsible for all activities occurring within the shared space.
You represent and warrant that you have obtained the necessary consent from any third party (e.g., a spouse or partner) whose personal or financial data may be visible or processed within the shared feature.
8.3 Data Control in Shared Features. You acknowledge that any data added to a shared space may remain visible to the other participant(s) even if you stop using the Services, until the shared space is deactivated or the data is deleted by a participant with the necessary permissions.
8.4 Revocation of Access. You may revoke a shared user’s access at any time through the Application settings. However, the Provider is not responsible for any use or storage of data that occurred while the shared user had access.
9. SERVICE AVAILABILITY
9.1 The Provider does not guarantee uninterrupted or error-free operation of the Services.
9.2 Access may be temporarily restricted due to maintenance, updates, technical issues, or circumstances beyond the Provider’s control.
10. LIMITATION OF LIABILITY
10.1 The Provider is not responsible for inaccuracies in data received from banks, Open Banking Providers, or other third parties.
10.2 The Provider is not liable for financial losses resulting from decisions made based on information provided through the Services.
10.3 To the maximum extent permitted by law, the Provider shall not be liable for indirect, incidental, consequential, or special damages, including loss of profits, revenue, data, or business opportunities.
10.4 The Provider’s total aggregate liability arising from or related to the Services shall be limited to the total amount paid by the User for the Services during the twelve (12) months preceding the event giving rise to the claim.
If the User has not paid for the Services, liability shall be limited to one hundred (100) euros.
10.5 Nothing in these Terms excludes or limits liability where such limitation is prohibited under applicable law, including liability for intentional misconduct or gross negligence.
11. INTELLECTUAL PROPERTY
11.1 All intellectual property rights in the App and Services belong to the Provider or its licensors.
11.2 The User receives a limited, non-exclusive, non-transferable right to use the Services in accordance with these Terms.
11.3 The User may not copy, distribute, modify, or reverse engineer the App.
12. TERMINATION
12.1 The User may stop using the Services at any time.
12.2 The Provider may suspend or terminate access if the User violates these Terms.
12.3 Upon termination, access to the Services may be revoked, and data will be handled in accordance with the Privacy Policy.
13. GOVERNING LAW AND JURISDICTION
13.1 These Terms are governed by the laws of the Republic of Estonia.
13.2 Any disputes arising from these Terms shall be resolved in the courts of Estonia, unless mandatory consumer protection laws provide otherwise.
14. IOS PLATFORM
14.1 If you are an iOS device user, the terms in this section also apply to you.
14.2 You acknowledge that the Terms are concluded between you and Provider only, not with Apple, and that Provider, not Apple, is solely responsible for the Application and the content thereof, excluding user content. The license granted to you must be limited to use of the Application only as permitted by the Usage Rules set forth in the App Store Terms of Service.
14.3 Provider and not Apple is solely responsible for providing any maintenance and support services with respect to the Application. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application.
14.4 In the event of any failure of the Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Application, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be the sole responsibility of Provider.
14.5 Provider, not Apple, is responsible for addressing any of your or third-party claims relating to the Application or your possession and/or use of the Application, including, but not limited to, product liability claims, any claim that the Application fails to conform to any applicable legal or regulatory requirement and claims arising under consumer protection, privacy or similar legislation.
14.6 You acknowledge that, in the event of any third-party claim that the Application or your possession and use of the Application infringes that third party's intellectual property rights, Provider, not Apple, will be solely responsible for the investigation, defence, settlement, and discharge of any such intellectual property infringement claim. You acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of this agreement, and that, upon your acceptance of the Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms against you as a third-party beneficiary thereof.
14.7 Auto-renewable nature of subscriptions: subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. Account will be charged for renewal within 24-hours prior to the end of the current period, and the cost of the renewal will be identified. Subscriptions may be managed by the user, and auto-renewal may be turned off by going to the user's Account Settings after purchase.
15. CONTACT INFORMATION
For questions regarding these Terms, please contact:
help@bilanceapp.com